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5 Step Telehealth Guide

The Telehealth Guide You Didn't Know You Needed!

Connecting from anywhere is now easier than ever!

Many health plans are offering telehealth services as a membership benefit, and new secure apps are improving access to care for many that don't have insurance. You may be wondering if connecting with your doctor and healthcare team is really as simple as it seems, considering we've all experienced some technology glitches in the new world of remote work and virtual team meetings.

This 5 Step Telehealth Guide will help you get connected with the care you need, minimize stress, and maximize the security of your private health information.

Make sure you are alone and in a comfortable, private space when you connect: When you go to you doctor's office, there is a private space reserved for you to keep your personal health information safe. The same is true with telehealth. Once you're connected, make sure your doctor has alternative contact information for you (like your email address) in case you get disconnected and need instructions to re-enter the secure appointment area.

Check your camera settings & permissions: If you are connecting through an app on your phone, browse your phone settings until you find the app, and double check that the app has permission to use your camera. If you are connecting on your computer, make sure your camera is on and uncovered, and check your settings that permissions are allowed.

Mic-check: Check your microphone and volume settings. You want to make sure your microphone is on and the volume is up to a comfortable level. If you are connecting on your phone, check your settings to make sure the app you're using has permission to use your microphone.

Securely upload photos, documents, and x-rays: If you're using your cell phone, make sure access to your camera roll is enabled so that you can upload everything you'd like to share and talk about with your doctor.

Check your browser & internet connection: If you are using your computer, check that your browser is up to date; you'll also want to check your firewall protections to make sure they are not blocking the particular telehealth app or website you are using. Google Chrome is a reliable browser and a high speed internet connection will keep your video and audio feed reliable.

Take advantage of all the convenience and security of telehealth services keeping these 5 steps in mind. When it comes to your oral health, telehealth can help you overcome the common challenges of dental anxiety, unanswered questions, unclear expectations, and help in a dental emergency when you're just not sure what to do or where to go. Head over to the CONNECT tab if you're looking for help with managing challenges with your oral health.


Dr. Adéọlá


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